All eyewear is carefully inspected before shipping. While defects are rare, it’s important to know what qualifies as a true manufacturer defect versus what can be corrected with a normal adjustment.
Common Manufacturer Defects
These issues should not occur and are considered true defects if present at delivery:
- Scratched or damaged lenses present immediately upon receipt.
- Missing parts such as screws, decorative logos, or hinge components.
- Lost or missing nose pad(s) on frames with adjustable metal nose pads.
- Discoloration or peeling of the frame surface, paint, or metal detailing.
- Loose or unstable hinges that cannot be corrected by tightening screws.
- Assembly defects such as misaligned lenses, uneven temples, or structural issues that cannot be fixed through standard adjustment.
Not a Defect
Slight misalignment in plastic (acetate) frames.
- Acetate frames are hand-assembled, so minor unevenness in temples or bridge alignment is normal.
- These can be corrected quickly with a simple adjustment and do not indicate poor quality.
Important Note for Buyers
To ensure proper handling of any defect claim:
- Inspect merchandise immediately upon delivery.
- Notify us within 7 days of receipt if a manufacturer defect is found.
- Include photos or a description of the defect when submitting your claim.
- Claims made after 7 days may not qualify for replacement or return.
⚡ Reminder:
Minor adjustments are a normal part of eyewear handling. Only the issues listed under Common Manufacturer Defects qualify as true defects.